Our goal is for you to be completely satisfied with your purchase! If there are any issues with your order we'd be happy to help fix the problem. We'll also pay the return shipping costs if the return is a result of our error.
We ask you to please inspect your order immediately upon arrival. If you have any concerns, call our Customer Experience Department at 1-800-479-6334 and we will gladly take care of you!
If your order is incorrect, damaged or defective – Please Click Here
If you need to return merchandise, please contact us first to obtain a Return Merchandise Authorization (RMA) within 14 days of receiving your order. RMA numbers are valid for 7 days. Please allow 5-7 business days to process your return (including credit to your account).
You may return any unused merchandise for a refund, credit or exchange (minus shipping & handling and in some cases restocking fees of 15% - 25%). Merchandise returned must be in its original condition and credit is subject to returned merchandise being reviewed by our Quality Assurance Specialists. Partial cases/packs cannot be accepted (i.e. a case of 72 batteries must contain 72 batteries in original packaging). Opened returned product may be charged a higher restocking fee if we have to repackage the product to make it saleable.
Recommendations for Exchanges:
Send your package via a reliable carrier such as UPS, USPS or FedEx.
For exchanges, you may place an exchange order immediately and we will then credit back your original purchase when we receive it (less any applicable shipping & handling fees and restocking fees)
*No refund or credit will be given if the merchandise is damaged during shipping back to us. For this reason we highly recommend insuring the product when returning.
If you have any questions, please feel free to call us toll free at 1-800- 479-6334 or email us.