Medic Return Policy & Order Processing
MedicBatteries.com is a division of One Wish, LLC. Our goal is for you to be completely satisfied with your purchase. If there are any issues with your order, please contact our great staff at Medic Batteries for a return authorization number within 30 days of receipt of your original order. NOTE: RETURNS MUST BE RECEIVED AT OUR WAREHOUSE WITHIN 14 DAYS AFTER THE 30 DAY LIMIT OR THEY CANNOT BE ACCEPTED.
3 EASY STEPS
Follow these 3 easy steps to get your return or exchange started:
1.) Call us at (800) 479-6334 or send us a message for a return. We’ll need:
• Your order number (refer to your packing list!)
• Your name
• Reason for return
• If exchanging, details on your new order
2.) Repack your shipment in its original packaging and write “RMA – [Your Order Number]” on the outside of your box.
3.) Ship your return back to us, per our instructions*.
Our address: Medic Batteries
23945 Mercantile Road, Suite H
Beachwood, Ohio 44122
We will process your return within 5 business days of receipt, and issue a credit to your credit card used to pay for your order. If you have other payment options set up with us, we will issue and send a credit memo to your account. It may take up to 72 hours for the credit to be reflected on your account.
For damaged, defective or incorrect merchandise, within 30 days of receipt of your order:
At Medic Batteries, we stand behind all of our products. If your order arrives damaged, defective or just plain old incorrect, call us at (800) 479-6334 within 30 days of receipt to give us a chance to take care of the issue. We will process your return within 5 business days of delivery to our warehouse and confirmation that your merchandise is damaged, defective or incorrect. Upon confirmation of your merchandise as damaged, defective or incorrect, we will either reship your order or credit the returned merchandise and original shipping costs.
For returns and exchanges:
If exchanging, you may place a new order immediately, at which time we will charge you for the new order.
You may return any new and unused merchandise for a partial refund or exchange. Returned items must be in saleable condition when we receive them. You will be responsible for the shipping costs to return the merchandise and original shipping costs will not be refunded. Please note, a restocking fee of 10% will be charged on all returned items.
We want to make your return or exchange as easy as possible. Please feel free to call us at (800) 479-6334 or email us. We're happy to help.
*“Per our instructions” – guidelines:
- Write “RMA – [Your Order Number]” on each box
- Return the merchandise using a trusted carrier – UPS, USPS, or FedEx
- Take pictures of the merchandise to document its condition prior to shipping
- We recommend insuring your shipment and requesting tracking – we are not responsible for lost or stolen merchandise
All in-stock orders placed before 4PM EST Monday through Friday (excluding holidays) will process and ship the same day. Orders placed after 4PM or on a weekend will ship the next business day.
Backordered or Out of Stock Items
Backordered or out of stock Items will be fulfilled as soon as we receive the stock. We will contact you if there are any unexpected delays.
Please call us within 1 hour if you need to modify your order in any way otherwise we cannot guarantee that we can fulfill your request.